Holiday Inn Bursa which has chosen to use OPERA as its property management system, has also started using Mernis Identity Inquiry Integration system as of May of this year.

Prior to using Mernis Identity Inquiry Integration the hotel has been experiencing difficulty and losing time in getting identity related information from its guests which affecting guest satisfaction negatively as well as resulting in bottlenecks in effectively managing the operations with limited headcounts. Mr. Afsin Yucel, the hotel’s Front Office Manager, describes the positive effects of the Mernis Identity Inquiry Integration as such:

“We have gotten many positive feedbacks after we started using Mernis. Our guests have expressed their dissastisfaction at the long forms they have had to fill out at other hotels they visited. We have also achieved visible improvements in speed and overall practicality. For example, we now have to spend three minutes instead of five for information entry and can thus spend the remaining time for our guests which we have observed to have increased customer satisfaction.”

As a result of the Mernis Identity Inquiry Integration, the time spent in information entry at the front office of  Holiday Inn Bursa has been approximately decreased by half and a more efficient working environment has been established for the front office employees.